Support

Need help with Squishy Lab? Write to support@wauplay.com and we'll get back to you.

Questions parents ask

Hand mode doesn't start

Hand mode needs the camera. If camera access was declined, turn it on in Settings › Squishy Lab › Camera, then tap the hand button again. Good light helps the app find the hand.

Where did our squishies go?

Kept squishies are saved only on this device. They are deleted if the app is deleted, and they do not move to a new device.

I can't feel the buzz

The soft buzz uses the iPhone's haptics. Check Settings › Sounds & Haptics › System Haptics. iPads have no haptics, so squishing is silent in the hand there.

Is there anything to buy?

Only the app itself. Squishy Lab is a one-time purchase on the App Store; after that there are no in-app purchases, no subscriptions and no ads. Surprise capsules are earned by playing.

Does the app collect data?

No. Read the privacy policy.